NewYork-Presbyterian

An EMR-agnostic patient engagement platform with comprehensive built-in capabilities that also enables the in-hospital development of custom components such as appointment scheduling.

Client Overview

NewYork-Presbyterian (NYP), based in New York City, is one of the nation’s largest healthcare providers. NYP serves the New York metropolitan area and is consistently recognized as a leader in medical education, ground-breaking research and innovative, patient-centered clinical care.

Challenge

Get Real Health first partnered with NYP in 2013 to help the healthcare organization meet Meaningful Use Stage 2 requirements by incorporating selected InstantPHR® features into its existing patient portal.

NYP was looking for innovative features that existed in the full InstantPHR product. With multiple hospitals under the NYP umbrella, they wanted one system that could help them maintain consistency as patients visited other locations. With InstantPHR’s multi-tenancy capabilities, NYP decided to replace its existing portal with InstantPHR to serve as the single portal across the organization.

Solution

Due to InstantPHR’s flexibility and untethered nature, NYP was able to connect its EHRs and clinical systems to access clinical data from each and provide patients with a consistent view and central location for all their health information. Not only did NYP utilize the existing complement of InstantPHR widgets, Get Real Health had the capacity to incorporate custom widgets developed by NYP, including demographic profile and appointment views.

This enhanced portal allowed patients to manage chronic diseases, set goals and track progress. With custom recommendations and links to relevant clinical trials and tools, patients got a world of knowledge—all vetted by NYP—at their fingertips. A more streamlined sign-in/up process encouraged patients to take full advantage of the portal to communicate with care teams and monitor health for improved long-term health outcomes.

To facilitate enhancements planning, patients received a survey after logging out to ascertain user feedback, including ease of connection, future plans for personally utilizing myNYP and an invitation to offer suggestions for tools and widgets. A complimentary mobile app ensured that patients would have access when and where they need it.

Benefit

NYP took the initiative to improve patient engagement through a collaborative care approach, giving patients the ability to access all their medical information in one place even when visiting multiple NYP hospital locations.

Relevance

Get Real Health turned NYP’s goal of a comprehensive, single sign-on system into a reality. The improved myNYP enabled this prestigious hospital to meet its needs well into the future.